At AuraStep, we’re committed to delivering your order quickly and safely.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
Shipping Time
Standard shipping typically takes 5–10 business days, depending on your location.
Shipping Costs
Shipping fees are calculated at checkout and may vary based on destination and order size.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number to follow your delivery.
Delivery Delays
While we strive to meet estimated delivery times, delays may occur due to customs, carrier issues, or high demand. AuraStep is not responsible for delays beyond our control.
Incorrect Address
Please ensure your shipping address is correct at checkout. AuraStep cannot be held responsible for orders shipped to incorrect or incomplete addresses.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact our support team within 7 days of delivery so we can assist you.
Frequently asked questions
Is AURASTEP safe to use?
Yes. AURASTEP™ uses low-frequency EMS technology designed for daily well-being and relaxation. Regular use is safe when performed according to instructions. If you have a medical condition or wear a pacemaker, please consult a healthcare professional before use.
How long should I use the foot massager each day?
We recommend using it for 10 to 15 minutes per session. AURASTEP™ is equipped with a smart timer that automatically shuts off after 15 minutes to ensure safe and comfortable use.
Who is AURASTEP™ for?
AURASTEP™ is ideal for anyone who experiences foot fatigue, stands or walks for long hours, athletes, or those looking to improve foot comfort and relaxation. It is also commonly used by people seeking relief from everyday foot discomfort and improved circulation.
What if I'm not satisfied with my purchase?
Your satisfaction is our priority. If you are not completely satisfied with AURASTEP™ within 30 days of use, simply contact us and we will offer you a replacement or a full refund, no questions asked.
In what cases is the use of foot massagers not recommended?
Injuries and wounds
If you have a recent injury or open wounds on your feet, it is best not to use the foot massager. Mechanical stimulation could slow down healing or cause infection, especially if the wound has not yet properly closed.
Inflammatory diseases
Foot massagers should also be used with caution in cases of inflammatory conditions such as arthritis or gout. During the acute phases of these conditions, massage can worsen inflammation and lead to additional pain.
Pregnancy
During pregnancy, feet are often swollen, and it can be tempting to use a massager to relieve discomfort. However, certain acupressure points on the feet could promote premature contractions. It is therefore important to consult a doctor before any use during pregnancy.
