Return and Refund Policy – AURASTEP
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
To initiate a return, you must contact us to obtain the necessary instructions. Once your request is accepted, we will provide you with the steps to send your product back.
Returns are free.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your request is approved, you will automatically be refunded via your original payment method within a few business days.
If you are not satisfied with your purchase, you can request an exchange or a refund within 30 days of receiving your order.
For any questions, you can contact our customer service.
Frequently asked questions
Is AURASTEP safe to use?
Yes. AURASTEP™ uses low-frequency EMS technology designed for daily well-being and relaxation. Regular use is safe when performed according to instructions. If you have a medical condition or wear a pacemaker, please consult a healthcare professional before use.
How long should I use the foot massager each day?
We recommend using it for 10 to 15 minutes per session. AURASTEP™ is equipped with a smart timer that automatically shuts off after 15 minutes to ensure safe and comfortable use.
Who is AURASTEP™ for?
AURASTEP™ is ideal for anyone who experiences foot fatigue, stands or walks for long hours, athletes, or those looking to improve foot comfort and relaxation. It is also commonly used by people seeking relief from everyday foot discomfort and improved circulation.
What if I'm not satisfied with my purchase?
Your satisfaction is our priority. If you are not completely satisfied with AURASTEP™ within 30 days of use, simply contact us and we will offer you a replacement or a full refund, no questions asked.
In what cases is the use of foot massagers not recommended?
Injuries and wounds
If you have a recent injury or open wounds on your feet, it is best not to use the foot massager. Mechanical stimulation could slow down healing or cause infection, especially if the wound has not yet properly closed.
Inflammatory diseases
Foot massagers should also be used with caution in cases of inflammatory conditions such as arthritis or gout. During the acute phases of these conditions, massage can worsen inflammation and lead to additional pain.
Pregnancy
During pregnancy, feet are often swollen, and it can be tempting to use a massager to relieve discomfort. However, certain acupressure points on the feet could promote premature contractions. It is therefore important to consult a doctor before any use during pregnancy.
