Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Non-Refundable Items
Items marked as final sale
Used or damaged items not caused by a manufacturing defect

  • Products returned without original packaging

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos. We will arrange a replacement or full refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund after the processing period, please check with your bank or payment provider before contacting us.

Frequently asked questions

Is AURASTEP safe to use?

Yes. AURASTEP™ uses low-frequency EMS technology designed for daily well-being and relaxation. Regular use is safe when performed according to instructions. If you have a medical condition or wear a pacemaker, please consult a healthcare professional before use.
How long should I use the foot massager each day?

We recommend using it for 10 to 15 minutes per session. AURASTEP™ is equipped with a smart timer that automatically shuts off after 15 minutes to ensure safe and comfortable use.
Who is AURASTEP™ for?

AURASTEP™ is ideal for anyone who experiences foot fatigue, stands or walks for long hours, athletes, or those looking to improve foot comfort and relaxation. It is also commonly used by people seeking relief from everyday foot discomfort and improved circulation.
What if I'm not satisfied with my purchase?

Your satisfaction is our priority. If you are not completely satisfied with AURASTEP™ within 30 days of use, simply contact us and we will offer you a replacement or a full refund, no questions asked.
In what cases is the use of foot massagers not recommended?

Injuries and wounds
If you have a recent injury or open wounds on your feet, it is best not to use the foot massager. Mechanical stimulation could slow down healing or cause infection, especially if the wound has not yet properly closed.

Inflammatory diseases
Foot massagers should also be used with caution in cases of inflammatory conditions such as arthritis or gout. During the acute phases of these conditions, massage can worsen inflammation and lead to additional pain.

Pregnancy
During pregnancy, feet are often swollen, and it can be tempting to use a massager to relieve discomfort. However, certain acupressure points on the feet could promote premature contractions. It is therefore important to consult a doctor before any use during pregnancy.