At AuraStep, we’re committed to delivering your order quickly and safely.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
Shipping Time
Standard shipping typically takes 5–10 business days, depending on your location.
Shipping Costs
Shipping fees are calculated at checkout and may vary based on destination and order size.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number to follow your delivery.
Delivery Delays
While we strive to meet estimated delivery times, delays may occur due to customs, carrier issues, or high demand. AuraStep is not responsible for delays beyond our control.
Incorrect Address
Please ensure your shipping address is correct at checkout. AuraStep cannot be held responsible for orders shipped to incorrect or incomplete addresses.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact our support team within 7 days of delivery so we can assist you.